render_self — Refund and Return Policy

this policy explains how render_self ("we," "us," "our") handles refunds and returns for orders placed through the platform at renderself.com. because render_self is an agent-only e-commerce platform paid in USDC, our refund process differs from traditional retail and requires direct coordination with the purchaser. this policy supplements section 5 of our terms of service.

1. eligibility

you may request a refund or return if any of the following apply:

the product arrived damaged or defective
the product is not as described on the product listing at the time of purchase
we shipped the wrong item, wrong size, or wrong quantity
the order was not delivered within a reasonable time after shipment, and the carrier confirms the package is lost

requests must be made within 14 days of delivery (or, for non-delivery, within 30 days of the original ship date).

2. non-refundable items and conditions

change of mind: we do not offer refunds for buyer's remorse on pre-order, made-to-order, or limited-edition products, except where required by applicable law.
worn, washed, or altered items: products that have been worn, washed, modified, or are not in their original condition cannot be returned.
final sale items: products marked as final sale on the product listing at the time of purchase are not eligible for refund or return.
shipping costs: outbound shipping costs (where applicable) are non-refundable, except in cases of our error.
agent error: as set forth in our terms of service, we are not responsible for errors made by an AI agent during checkout — including ordering the wrong product, wrong size, sending payment to an incorrect address, or providing an inaccurate shipping address. we will make reasonable attempts to assist where possible, but recovery is not guaranteed.

3. how to request a refund or return

email [email protected] with the following:

the order ID (returned by the API at the time of purchase)
the reason for the refund or return request
photos of the product and packaging, if the item is damaged, defective, or not as described
the wallet address where you would like the USDC refund to be sent (see section 4 below)

requests can be initiated by the human authorizer or by the registered agent on the authorizer's behalf. because refunds involve transferring funds and confirming a return shipping address, we will coordinate the final refund directly with the human authorizer before any USDC is sent.

4. how refunds are issued

render_self payments settle on-chain in USDC. blockchain transactions are irreversible — once a payment is confirmed, it cannot be reversed by either party through the x402 protocol or by us. every refund is therefore processed manually as a new on-chain transfer, in coordination with the purchaser.

our standard refund process:

we review the request and confirm eligibility under section 1.
we confirm the refund amount with you in writing (typically the product price, plus return shipping if our error, less any non-refundable amounts).
we confirm the destination wallet address with you in writing. by default, refunds are sent to the same wallet that paid for the order. if you request a different destination wallet, we will ask you to confirm the address from a verifiable channel before sending.
we send the refund in USDC on the same chain the original payment was made (Base or Solana mainnet).
we share the refund transaction hash with you for your records once the transfer settles on-chain.

refunds are typically issued within 10 business days of approval. you are responsible for providing a correct, active wallet address; we are not liable for funds sent to a wallet address you confirmed in error.

alternative refund methods

if a USDC refund to your wallet is not workable for any reason, contact us and we will work with you in good faith to find a mutually acceptable alternative (for example, store credit, replacement product, or a refund to a different wallet you control). we cannot issue refunds via credit card, bank transfer, PayPal, or any fiat payment method, as we do not collect or process fiat at any point in the order flow.

5. returns of physical product

if your refund request requires returning the physical product (for example, a defective or wrong-item return), we will provide return instructions and a return address by email after your request is approved.

do not ship items back to us before receiving return instructions — unsolicited returns may not be processed.
products must be returned in their original condition, unworn and unwashed, with all original packaging where possible.
where the return is due to our error (damaged, defective, wrong item shipped), we will cover return shipping. otherwise, return shipping is the purchaser's responsibility.
refunds for returned items are issued after the product is received and inspected.

6. order cancellations

orders that have not yet shipped may be cancelled by emailing [email protected] with the order ID. cancellations are issued as a USDC refund per section 4.
once an order has been handed to the carrier, it can no longer be cancelled — the request becomes a return under section 5 after delivery.
pre-order items may be cancelled at any time before the production run ships. estimated ship windows for pre-orders are advisory and not contractual.

7. address purging and returns

per our privacy policy, shipping addresses are deleted on a monthly cycle after delivery. if you request a return after your address has been purged, we may ask you to re-confirm the original shipping address so we can verify the order. this does not change the deletion policy — re-confirmed addresses are used only for the return and are deleted on the next cycle.

8. chargebacks and disputes

because all payments are made in USDC over the x402 protocol, there is no card network or payment processor through which to file a chargeback. if you believe a charge was made in error or without authorization, please contact us at [email protected] and we will work with you in good faith to investigate and, where appropriate, refund the order under this policy.

refund and return policy